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Utilities

Utilities Department Natural Gas & Water Systems

Phone: (225) 336-2406
Fax: (225) 387-5352

Main Office - Port Allen Office
West Baton Rouge Parish Governmental Building
880 North Alexander, Port Allen, LA 70767

Brusly Office
158 East St. Francis Street, Brusly, LA 70767


West Baton Rouge Parish Natural Gas & Water Systems serves most of the parish with natural gas and water. All customers are located parish wide with the exception of the City of Port Allen which provides gas and water service to all the customers in the city limits.

Port Allen Office hours are Monday thru Thursday 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 12:00 p.m. The office is closed from 12:00 p.m. to 1:00 p.m. each day, although Monday thru Thursday someone is in the office during the lunch hour to answer the phone and assist customers at the drive-thru window only. There is a drive-thru window located on the side of the building as a convenience for our customers. You must have your current and complete bill to pay at this window.

Brusly Office hours are Monday thru Thursday 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 12:00 p.m. The office is closed from 1:00 p.m. to 2:15 p.m. There is a drive-thru window located on the side of the building as a convenience for our customers. You must have your current and complete bill to pay at this window.





IMPORTANT INFORMATION --- PLEASE READ!!!

POLICY CHANGES

Effective May 1, 2017:

THERE ARE NO AFTER HOURS TURN-ON'S OR RECONNECTIONS.

WE DO NOT GUARANTEE SAME DAY RE-CONNECTIONS.

As of May 1, 2017, West Baton Rouge Parish Natural Gas & Water Systems will no longer guarantee same day reconnects, nor will we offer after hour reconnects. This means, should your services be disconnected for any reason, they may not be reconnected until the following business day.

Tampering with the locking device is not allowed…should a lock and/or valve or any other equipment be broken, a fine will be assessed and charges may be filed against the customer.

  • We offer multiple ways for our customers to pay their bills:
    1. Port Allen office, with in office payments and drive thru payments.
    2. Brusly Office on E. St. Francis, with a drive thru.
    3. We have night depositories located at both our Port Allen and Brusly locations.
    4. A drop box located at the Addis Town Hall.
    5. We offer Bank draft free of charge, we draft on the 5th of each month.
    6. Payments can be mailed in.
    7. Online payments can be made on our website.
    8. Credit card payments are taken in the office and over the phone.

West Baton Rouge Parish Natural Gas & Water Systems will require a natural gas deposit of $125.00, water deposit of $25.00, and a garbage deposit of $25.00, for all new homeowners and renters. All current homeowners and renters at their current location as of April 30, 2017, will be grandfathered in and not required to pay a deposit. Should they move to a new location, a deposit will be required.

If your services have been unlocked during working hours and you were not home for our technician to turn on your services, we can ONLY UNLOCK the meters and you must turn on the meter(s) yourself.


  
Connection Charges Click for more information about new connection charges for gas and water lines. These charges apply only if no gas or water services exist on the premises.
Consumer Confidence ReportClick to get a copy of your water districts CCR, also known as annual water quality reports or drinking water quality reports.
How to Obtain Service Click to find out more information about how to obtain water and/or gas services in West Baton Rouge Parish for residential or commercial customers.
Online Bill PayClick for more information about online bill pay and how to register.
Rates Click to find out more information about utility rates; gas, commercial water rates and sewer fees.



 

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