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9-1-1 Basics

Know where you are, If we do not know where you are we cannot help you

Know Where You Are:Where are you right now? Could you tell 9-1-1 exactly where to find you?

911: Call If You Can, Text If You Canít: InWest Baton Rouge Parish 9-1-1 we not be able to accept text messages yet. We are working on implementing this technology but A voice call continues to be the best way to reach 9-1-1 unless you can't.

Use a Landline:Whenever possible, use a landline to call 9-1-1. Cell phone calls arenít always routed to the closest call center and the time it takes to transfer your call to the call center.

Stay Calm & Ready to Listen:9-1-1 is here to help you through until help arrives. Be ready to listen and follow directions.

When calling 9-1-1, one of the first things youíll be asked to provide is the location of the emergency youíre reporting.

The call taker may not automatically know your location or may ask you to confirm it.

Tell the call taker the location of the emergency. Provide landmarks such as cross streets and mileposts.

Always be aware of your surroundings.

Know your cell well

The current 9-1-1 system is designed for voice communications only.

Texting 9-1-1 is not an option in most locales; you must dial 9-1-1 and speak with a call taker.Texting to 911 is not available. If you have an emergency you need to dial 9-1-1!!!!

Lock your keypad when youíre not using your phone, so 9-1-1 isnít dialed by mistake. For the same reason, donít put 9-1-1 on speed dial.

Do not give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.

If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.

9-1-1 is for emergency use only

Call 9-1-1 for emergencies only.

It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.

9-1-1 is the right number to call in an emergency when a prompt response is needed.

Know how to use 9-1-1 with the phone you own

Before you need help in an emergency, be sure to understand how the type of phone you use affects your call to 9-1-1.

Cell phones may not automatically tell 9-1-1 where you are.

Know the capabilities of the device you are using (landline, cellular, VoIP) when calling 9-1-1.

Remain calm, be prepared

Try to stay calm, listen carefully, give information and follow all instructions.

In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference.

Knowing when to call and what to expect when you phone 9-1-1 can help reduce fear and feelings of helplessness in an emergency.

Help 9-1-1 help you

The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.

If you dial 9-1-1 for a non-emergency matter, you are tying up resources that could be needed in a real emergency.

You can save a life! Follow all instructions the 9-1-1 call taker gives you, and donít hang up until the call taker does.



What is Enhanced 911?

Enhanced 911 is a system that links emergency callers with the appropriate public resources. The system tries to automatically associate a location with the origin of the call. This location may be a physical address or other geographic reference information such as X/Y map coordinates. The caller's telephone number is used in various ways to derive a location that can be used to dispatch the necessary response resources. Automatic location of the emergency makes it quicker to locate the required resources during events that communicating one's location is difficult or impossible.

Enhanced 911 can help everyone

Not only does the Enhanced 911 Emergency Phone System save time, it also has other advantages. Even a lost child or a seriously ill person can call 911 for help, knowing help will be there shortly. 911 is an easy to remember number, no matter in the dark, for the mentally disabled, persons in any state of trauma or injury, or the elderly and young citizens.

The number 911 is a nationwide emergency number. These examples are not suppositions- they're proven facts: 911 works.

Silence doesn't stop Enhanced 911

When a call is received with no conversation, the nearest police unit will be dispatched and the nearby fire station will be put on alert. If the location is a good distance away, or if the printout screen shows an ill or disabled person in the residence, the ambulance and fire truck will proceed.

What is selective routing?

After a serious accident, a motorist from another city needs help. He doesn't know which agency to call, but by dialing 911, his call is automatically routed to the Public Safety Answering Point serving that area.

Selective routing is particularly helpful in areas with multiple jurisdictions. No time is lost looking up numbers or transferring the call from one public safety agency to another searching for the correct one.

When not to use 911

Do not tie up a 911 line for general information, such as; time of day, location of street, addresses, other Public Safety Agencies; follow up information about a previous emergency. If you dial 911 by mistake tell the operator it was an accident.

Why have Enhanced 911?

The Enhanced 911 Emergency Calling Service is designed to make it easier for police; fire and ambulance help to reach you faster. All 9-1-1 calls in West Baton Rouge Parish are answered by the Central Communications center All medical calls are transferred to Acadian Ambulance Service, who will remain on the line and give pre-arrival instructions and dispatch a unit.



How Do I Dial 911?

How do I make a 9-1-1 call?

  • In an emergency, dial 9-1-1 on your phone. It's a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless, or pay phone. (With some pay phones, you may need coins to get a dial tone; with many wireless phones, Enhanced 9-1-1 does not yet work.)
  • Stay calm and state your emergency
  • Speak loudly and clearly. Give the 9-1-1 call taker your name, phone number and the address where help is needed.
  • Answer the call taker's questions. Stay on the telephone if it's safe to do so, and don't hang up until the call taker tells you to.



What Happens When You Dial 911?

Your call goes directly to the Public Safety Agency in your area.

The 911 operator taking your call immediately sees on a computer screen: your phone number... the address from which you are calling...the nearest police location... the closet fire station...the ambulance service. The operator will verify this with you.

Even if you do not say a word- because of trauma, injury, or physical danger- all this information is electronically available instantly to the operator receiving your call. At that moment, the dispatcher sends a unit while you are still on the line with the operator, so do not hang up.

Communications Center personnel are especially trained to get fast, accurate, and complete information from callers, who are injured, distraught or in shock, from children, the elderly, the hearing impaired. The center also has TTY or teletypewriter capability for deaf citizens



What if a 911 Caller is Deaf or Hearing/Speech Impaired?

911 call takers are trained to answer emergency calls from any person who may be deaf or hearing/speech impaired.

If you use a TTY (Teletypewriter) or TDD (Telecommunication Device for the Deaf) you should:

  • Stay calm, place the phone receiver in the TTY, then dial 911.
  • After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
  • Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 911 call taker should answer and type "GA" for Go Ahead.
  • Tell what is needed; the police, fire department, or EMS. Give your name, phone number and the address or location where help is needed.
  • Stay on the telephone if it is safe. Answer the call taker's questions.

If you use a VRS (Video Relay Service) or IP (Internet Protocol) Relay you should:

  • Register and provide your address with the relay provider of your choice. Keep your address updated.
  • Be aware that relay calls may take several minutes to connect. If you hang up, your call may not be connected to 911.
  • Be prepared to provide your location information using an address, cross streets and/or landmarks, since relay calls may not display your location.
  • Answer the call taker's questions.
  • You may need to be transferred to another 911 center. Stay on the call if it is safe.

If you do not have a TTY/TDD or access to Relay services, you should dial 911, preferably from a landline/home phone. Do not hang up, keep the line open. With 911 calls made from a home phone, the caller's address is displayed on the call taker's screen, the call taker can listen for background noise, and help will be sent to the location displayed. As a last resort, call from a cell phone and leave the line open, your approximate location may be displayed.

Know where you are, If we do not know where you are we cannot help you

∑ Know Where You Are:Where are you right now? Could you tell 9-1-1 exactly where to find you?

∑ 911: Call If You Can, Text If You Canít: InWest Baton Rouge Parish 9-1-1 we not be able to accept text messages yet. We are working on implementing this technology but A voice call continues to be the best way to reach 9-1-1 unless you can't.

∑ Use a Landline:Whenever possible, use a landline to call 9-1-1. Cell phone calls arenít always routed to the closest call center and the time it takes to transfer your call to the call center.

∑ Stay Calm & Ready to Listen:9-1-1 is here to help you through until help arrives. Be ready to listen and follow directions.

∑ When calling 9-1-1, one of the first things youíll be asked to provide is the location of the emergency youíre reporting.

∑ The call taker may not automatically know your location or may ask you to confirm it.

∑ Tell the call taker the location of the emergency. Provide landmarks such as cross streets and mileposts.

∑ Always be aware of your surroundings.

Know your cell well

∑ The current 9-1-1 system is designed for voice communications only.

∑ Texting 9-1-1 is not an option in most locales; you must dial 9-1-1 and speak with a call taker.Texting to 911 is not available. If you have an emergency you need to dial 9-1-1!!!!

∑ Lock your keypad when youíre not using your phone, so 9-1-1 isnít dialed by mistake. For the same reason, donít put 9-1-1 on speed dial.

∑ Do not give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.

∑ If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.

9-1-1 is for emergency use only

∑ Call 9-1-1 for emergencies only.

∑ It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.

∑ 9-1-1 is the right number to call in an emergency when a prompt response is needed.

Know how to use 9-1-1 with the phone you own

∑ Before you need help in an emergency, be sure to understand how the type of phone you use affects your call to 9-1-1.

∑ Cell phones may not automatically tell 9-1-1 where you are.

∑ Know the capabilities of the device you are using (landline, cellular, VoIP) when calling 9-1-1.

Remain calm, be prepared

∑ Try to stay calm, listen carefully, give information and follow all instructions.

∑ In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference.

∑ Knowing when to call and what to expect when you phone 9-1-1 can help reduce fear and feelings of helplessness in an emergency.

Help 9-1-1 help you

∑ The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.

∑ If you dial 9-1-1 for a non-emergency matter, you are tying up resources that could be needed in a real emergency.

∑ You can save a life! Follow all instructions the 9-1-1 call taker gives you, and donít hang up until the call taker does.



What is Enhanced 911?

Enhanced 911 is a system that links emergency callers with the appropriate public resources. The system tries to automatically associate a location with the origin of the call. This location may be a physical address or other geographic reference information such as X/Y map coordinates. The caller's telephone number is used in various ways to derive a location that can be used to dispatch the necessary response resources. Automatic location of the emergency makes it quicker to locate the required resources during events that communicating one's location is difficult or impossible.

Enhanced 911 can help everyone

Not only does the Enhanced 911 Emergency Phone System save time, it also has other advantages. Even a lost child or a seriously ill person can call 911 for help, knowing help will be there shortly. 911 is an easy to remember number, no matter in the dark, for the mentally disabled, persons in any state of trauma or injury, or the elderly and young citizens.

The number 911 is a nationwide emergency number. These examples are not suppositions- they're proven facts: 911 works.

Silence doesn't stop Enhanced 911

When a call is received with no conversation, the nearest police unit will be dispatched and the nearby fire station will be put on alert. If the location is a good distance away, or if the printout screen shows an ill or disabled person in the residence, the ambulance and fire truck will proceed.

What is selective routing?

After a serious accident, a motorist from another city needs help. He doesn't know which agency to call, but by dialing 911, his call is automatically routed to the Public Safety Answering Point serving that area.

Selective routing is particularly helpful in areas with multiple jurisdictions. No time is lost looking up numbers or transferring the call from one public safety agency to another searching for the correct one.

When not to use 911

Do not tie up a 911 line for general information, such as; time of day, location of street, addresses, other Public Safety Agencies; follow up information about a previous emergency. If you dial 911 by mistake tell the operator it was an accident.

Why have Enhanced 911?

The Enhanced 911 Emergency Calling Service is designed to make it easier for police; fire and ambulance help to reach you faster. All 9-1-1 calls in West Baton Rouge Parish are answered by the Central Communications center All medical calls are transferred to Acadian Ambulance Service, who will remain on the line and give pre-arrival instructions and dispatch a unit.



How Do I Dial 911?

How do I make a 9-1-1 call?

  • In an emergency, dial 9-1-1 on your phone. It's a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless, or pay phone. (With some pay phones, you may need coins to get a dial tone; with many wireless phones, Enhanced 9-1-1 does not yet work.)
  • Stay calm and state your emergency
  • Speak loudly and clearly. Give the 9-1-1 call taker your name, phone number and the address where help is needed.
  • Answer the call taker's questions. Stay on the telephone if it's safe to do so, and don't hang up until the call taker tells you to.



What Happens When You Dial 911?

Your call goes directly to the Public Safety Agency in your area.

The 911 operator taking your call immediately sees on a computer screen: your phone number... the address from which you are calling...the nearest police location... the closet fire station...the ambulance service. The operator will verify this with you.

Even if you do not say a word- because of trauma, injury, or physical danger- all this information is electronically available instantly to the operator receiving your call. At that moment, the dispatcher sends a unit while you are still on the line with the operator, so do not hang up.

Communications Center personnel are especially trained to get fast, accurate, and complete information from callers, who are injured, distraught or in shock, from children, the elderly, the hearing impaired. The center also has TTY or teletypewriter capability for deaf citizens



What if a 911 Caller is Deaf or Hearing/Speech Impaired?

911 call takers are trained to answer emergency calls from any person who may be deaf or hearing/speech impaired.

If you use a TTY (Teletypewriter) or TDD (Telecommunication Device for the Deaf) you should:

  • Stay calm, place the phone receiver in the TTY, then dial 911.
  • After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
  • Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 911 call taker should answer and type "GA" for Go Ahead.
  • Tell what is needed; the police, fire department, or EMS. Give your name, phone number and the address or location where help is needed.
  • Stay on the telephone if it is safe. Answer the call taker's questions.

If you use a VRS (Video Relay Service) or IP (Internet Protocol) Relay you should:

  • Register and provide your address with the relay provider of your choice. Keep your address updated.
  • Be aware that relay calls may take several minutes to connect. If you hang up, your call may not be connected to 911.
  • Be prepared to provide your location information using an address, cross streets and/or landmarks, since relay calls may not display your location.
  • Answer the call taker's questions.
  • You may need to be transferred to another 911 center. Stay on the call if it is safe.

If you do not have a TTY/TDD or access to Relay services, you should dial 911, preferably from a landline/home phone. Do not hang up, keep the line open. With 911 calls made from a home phone, the caller's address is displayed on the call taker's screen, the call taker can listen for background noise, and help will be sent to the location displayed. As a last resort, call from a cell phone and leave the line open, your approximate location may be displayed.


 

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